Privacy Policy of Shieldwright Guild

At Shieldwright Guild, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our cybersecurity software and services, including antivirus software sales (Norton, AVG, Total AV, McAfee), threat detection, malware removal, firewall configuration, data encryption, security audits, identity protection, ransomware defense, and phishing scam prevention. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data: When you purchase our cybersecurity products or services, request support, or interact with our online platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Name
  • Contact information (e.g., email address, phone number)
  • Billing and payment information
  • Company name (if applicable)
• Technical Data: When you use our cybersecurity software or services, we may collect technical information about your device and network to ensure the proper functioning and security of our products, perform threat detection, and provide malware removal. This may include:
  • IP address
  • Device identifiers
  • Operating system type and version
  • Browser type
  • Log data (e.g., access times, pages viewed, clicks)
  • Threat intelligence data related to detected malware, viruses, or other security incidents
• Usage Data: We may collect information on how our services are accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This helps us to improve our service delivery and product effectiveness.

How We Use Your Information

Shieldwright Guild uses the collected data for various purposes, primarily to deliver our cybersecurity services and enhance your experience:

• To provide and maintain our services, including the sale of antivirus software and the delivery of threat detection, malware removal, firewall configuration, data encryption, security audits, identity protection, ransomware defense, and phishing scam prevention.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support and respond to your inquiries.
• To monitor the usage of our services and analyze trends to improve our product offerings and service quality.
• To detect, prevent, and address technical issues and security threats.
• To fulfill our contractual obligations with you, such as processing transactions for software purchases.
• To send you relevant updates, security alerts, and promotional materials related to our cybersecurity products and services, only if you have consented to receive such communications.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Shieldwright Guild's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and is not overridden by your rights.
• To comply with the law.

Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our services, provide services on our behalf (e.g., payment processing, hosting), perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If Shieldwright Guild is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• For Law Enforcement: Under certain circumstances, Shieldwright Guild may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• To Protect Rights: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of Shieldwright Guild
  • Prevent or investigate possible wrongdoing in connection with the services
  • Protect the personal safety of users of the services or the public
  • Protect against legal liability

Security of Data

The security of your data is paramount to us. We implement robust technical and organizational measures to ensure the protection of your Personal Data, including data encryption. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Shieldwright Guild aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that Shieldwright Guild correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that Shieldwright Guild erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that Shieldwright Guild restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Shieldwright Guild’s processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that Shieldwright Guild transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: